Refund policy
We stand behind Novium-9 Brain with a 60-day money-back guarantee. If the product doesn't deliver what you hoped — for any reason — we'll refund you in full. This guarantee can be used once per customer. It exists so you can try Novium-9 risk-free — it isn't a standing offer to be refunded on every order.
How to request a refund
Email with your order number within 60 days of delivery. We'll process the refund to your original payment method within 10 business days. Your bank may take a few additional days to post the credit; if more than 15 business days pass after our confirmation, contact us and we'll look into it.
You don't need to return the bottle — opened or unopened, partial or full. Keep it, finish it, or discard it. We just ask that you let us know it didn't work for you, so we can keep getting better.
Subscription orders
The money-back guarantee applies once per customer, to a single order — it does not renew with each subscription shipment. Once you've used it, later shipments on the same subscription are billed and delivered as normal and are not separately eligible for a guarantee refund. You can still pause, skip, or cancel future shipments anytime from your account dashboard.
Damaged, missing, or wrong items
If your order arrives damaged, incomplete, or with the wrong product, email within 60 days of delivery. We'll send a replacement or issue a refund — your choice. This is separate from the money-back guarantee above and isn't limited to a single use: if we make a mistake, we'll fix it every time.
Exchanges
The fastest path to an exchange is to request a refund on the order you have and place a new order separately.
Gift cards
Gift cards are not refundable.
Questions
— we typically respond within 24 hours.